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Stock items
Stock items are shipped 1-3 working days after placing an order. Orders received before 10.00 am are usually shipped the same day. If you require faster delivery than 3 days, please contact IDÉ House of Brands to see if this is possible. We reserve the right that ordered goods may have expired or be sold out. In such cases we will contact you.

On-demand items
On-demand items are printed when ordered and shipped within 20 working days.

Returns and complaints

Returns
It is not possible to cancel a purchase if there is no fault with the goods. 
It is not possible to cancel or return after production of the product has started. 

Complaints
In case of a complaint, please contact us via email: vestfold@idegroup.no. If the product is faulty or damaged, please attach a picture for faster handling.  You as a customer are responsible for checking that the delivery is correct. If products are missing or the customer for some other reason wants to complain about the delivery, this must be done within 20 days of receipt. After that, the right to complain expires. 

Warranty
The warranty applies to all product defects not exercised by conscious use or neglect. Payment terms are 30 days net.

Shipping costs
We use DHL for all international orders, under DAP incoterms. All orders within Norway are shipped with Postnord. We calculate each freight after shipment. The cost is added to the invoice after placing the order.